Terms and Conditions

This page contains the terms and conditions of our services and how to work with our company. 

How to Start

Contact us via email or WhatsApp and give us inquiries about products, prices, and else. We will send you a quotation related to the product based on your request then. For a new buyer, we will gladly send free samples to the buyer so that they can check the quality and appearance of our coconut charcoal briquettes before they place an order. The delivered sample is 1 kg or less. The samples are free, but the buyer pays for the delivery. The shipping fees of samples can be paid via Paypal or Western Union. We can ship them by DHL or any other shipping courier available. Please contact us for details.

Order, Payment and Delivery

The minimum order is a 20-ton or 20-feet container. The price can be ex-factory, FOB, or CNF, depending on the buyer’s request. The payment method is bank transfer (TT). The minimum down payment is 50% of the total amount ordered. The Ordered products will be shipped after we receive 50% of the total remaining bill. After the payment completion, the buyer will immediately receive the original documents.

Production Term

Coconut charcoal briquette production time is approximately 30 days. For hardwood lump charcoal, production time is approximately 15 to 30 days. If we have ready stock available, the lead time production can be less.

Additional Services

Buyers can request a custom size for their charcoal product. We can print design box and packaging for your brand. We protect the brand names and privacy of our clients. The progress of the production will be updated and reported by photographing or videoing it. We will gladly help you to recommend a good shipping line if buyers don't have it.
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