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Terms and Conditions

Welcome to Favocharcoal, operated by PT. Favo Prime Indonesia. These Terms and Conditions govern your access to and use of favocharcoal.com and any products, services, content, and features offered through the Website.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. Company Information

Favocharcoal is a brand owned and operated by:

PT. Favo Prime Indonesia
Website: favocharcoal.com

Favocharcoal specializes in the sale and distribution of:

  • Wood Pellets for Cooking
  • Wood Pellet Stoves
  • Wood Pellet Pet Litter
  • Related accessories and products

2. Acceptance of Terms

By accessing this Website, you confirm that:

  • You are at least 18 years old or have the consent of a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • You will comply with all applicable laws and regulations.

3. Products and Services

We strive to ensure that all product descriptions, specifications, images, and pricing displayed on the Website are accurate.

However:

  • Product images are for illustrative purposes only.
  • Actual products may vary slightly in color, appearance, packaging, or dimensions.
  • Product availability is subject to stock levels.
  • We reserve the right to modify or discontinue products without prior notice.

4. Pricing and Payments

All prices displayed on the Website:

  • Are stated in the applicable currency specified on the Website.
  • May be changed at any time without notice.
  • Exclude taxes, duties, shipping fees, or other charges unless otherwise stated.

We reserve the right to:

  • Correct pricing errors.
  • Refuse or cancel orders resulting from incorrect pricing or product information.
  • Request additional verification before processing payments.

5. Orders and Acceptance

When you place an order:

  • You are making an offer to purchase products from us.
  • Orders are subject to acceptance and availability.
  • We may refuse, limit, or cancel orders at our discretion.

Reasons for cancellation may include:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Incomplete customer information
  • Violation of these Terms

If payment has already been processed, eligible refunds will be issued according to our refund policy.

6. Shipping and Delivery

We will make reasonable efforts to deliver products within estimated delivery times.

However:

  • Delivery dates are estimates only.
  • Delays caused by couriers, customs, weather, force majeure events, or other factors beyond our control are not our responsibility.
  • Risk of loss and ownership transfers to the customer upon delivery.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Returns and refunds may be accepted in accordance with our Return Policy.

Products may not be eligible for return if:

  • They have been used, damaged, or altered by the customer.
  • The product is not returned in its original condition.
  • The return request exceeds the applicable return period.

Customers should contact us before returning any product.

8. Product Usage Disclaimer

Wood Pellets for Cooking

Customers are responsible for:

  • Using products according to manufacturer instructions.
  • Ensuring safe operation of grills, smokers, and cooking equipment.
  • Following all local safety regulations.

Wood Pellet Stoves

Users must:

  • Follow installation and operating instructions.
  • Ensure proper ventilation and maintenance.
  • Use only approved fuel types.

Improper installation or operation may result in injury, property damage, or equipment failure.

Wood Pellet Pet Litter

Customers should:

  • Monitor pets when introducing new litter products.
  • Consult a veterinarian if unusual reactions occur.
  • Use products as intended.

Favocharcoal is not liable for misuse of products or failure to follow product instructions.

9. Intellectual Property

All content on the Website, including:

  • Logos
  • Brand names
  • Product descriptions
  • Images
  • Graphics
  • Text
  • Videos
  • Website design

are the property of PT. Favo Prime Indonesia or its licensors and are protected by intellectual property laws.

You may not:

  • Reproduce
  • Copy
  • Modify
  • Distribute
  • Publish
  • Sell
  • Exploit

any content without prior written permission.

10. User Conduct

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with Website functionality.
  • Submit false or misleading information.
  • Violate the rights of others.

We reserve the right to restrict or terminate access for violations of these Terms.

11. Third-Party Links

The Website may contain links to third-party websites.

We do not control or endorse third-party websites and are not responsible for:

  • Their content
  • Privacy practices
  • Products or services
  • Availability

Accessing third-party websites is at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, PT. Favo Prime Indonesia shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of data
  • Business interruption

arising from:

  • Use of the Website
  • Inability to use the Website
  • Product misuse
  • Website errors or interruptions

Our maximum liability shall not exceed the amount paid by the customer for the relevant product.

13. Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis.

We make no warranties regarding:

  • Continuous Website availability
  • Error-free operation
  • Accuracy of content
  • Fitness for a particular purpose

except as required by applicable law.

14. Indemnification

You agree to indemnify and hold harmless PT. Favo Prime Indonesia, its directors, employees, affiliates, and partners from any claims, damages, liabilities, and expenses arising from:

  • Your use of the Website
  • Violation of these Terms
  • Violation of applicable laws
  • Infringement of third-party rights

15. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and use of information as described in the Privacy Policy.

16. Force Majeure

PT. Favo Prime Indonesia shall not be liable for any failure or delay resulting from events beyond its reasonable control, including:

  • Natural disasters
  • Government actions
  • War
  • Labor disputes
  • Supply chain disruptions
  • Internet outages
  • Transportation delays

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Indonesia.

18. Changes to These Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon posting on the Website.

Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

19. Contact Information

For questions regarding these Terms and Conditions, please contact:

PT. Favo Prime Indonesia
Brand: Favocharcoal
Website: favocharcoal.com

Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

By accessing or using favocharcoal.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

© 2026 Favocharcoal. All Rights Reserved.