Payment and Shipping

Accepted Payment Methods

We accept the following payment methods through our payment gateway partner:

• Virtual Account (BCA, BNI, Mandiri, BRI, and other supported banks)
• Credit and Debit Cards (Visa, Mastercard)
• QRIS
• E-Wallets (GoPay, OVO, DANA, ShopeePay, and other supported providers)

Payment Process

1. Add your desired products to the shopping cart.
2. Proceed to Checkout and enter your billing and shipping information.
3. Review your order and click Place Order.
4. Select your preferred payment method.
5. Complete the payment according to the instructions displayed on the payment page.
6. Once payment is successfully received, you will receive an order confirmation via email.

Payment Confirmation

Payments are automatically verified by our system. Once the transaction is completed, your order status will change from Pending Payment to Paid.

Failed or Incomplete Payments

If payment is unsuccessful or not completed within the specified time, the order will remain in Pending Payment status or may be automatically cancelled.

Payment Security

All transactions are securely processed through our payment gateway partner using industry-standard encryption and security protocols. We do not store your credit card or banking information on our website.

For any questions regarding payment, please contact our customer support team at:
Email: contact@favocharcoal.com
Phone: +62 82326715375

Order Processing Time

• Orders are processed after payment has been successfully confirmed.
• Standard processing time is approximately 1–3 business days for ready-stock items.
• Custom or made-to-order products may require additional production time.

Shipping Methods

We work with trusted local and international shipping partners to deliver your orders.

Available shipping options may include:

• Standard Shipping
• Express Shipping
• International Freight Services

Shipping options and costs will be displayed during checkout based on the delivery destination.

Shipping Confirmation

Once your order has been shipped, you will receive an email containing:

• Order Number
• Shipping Carrier
• Tracking Number (if available)
• Estimated Delivery Date

Delivery Time

Estimated delivery times vary depending on the destination and shipping service selected.

• Domestic Delivery: approximately 2–7 business days.
• International Delivery: approximately 7–21 business days.

Please note that customs clearance, public holidays, or unforeseen circumstances may affect delivery times.

Shipping Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Damaged or Lost Packages

If your package arrives damaged or has not been delivered within the estimated timeframe, please contact our customer support team immediately so we can assist you.

For shipping inquiries, please contact:
Email: contact@favocharcoal.com
Phone: +62 82326715375